Stencil Up Reviews

Stencilup.co.uk, also known as Stencil Up, designs and manufactures beautiful painted wall stencils to transform interiors. The popular products and services include Wall Stencils, Adhesive Stencils for Painting, Furniture Onlays, and Craft & Furniture Stencils. They also offer Peel & Stick backing for stencils, which minimises bleeding and holds the entire stencil securely to the wall. Another unique offering is Custom Sized Adhesive Backed Onlays. These are custom sized decorative wooden panels that offer an exciting alternative to stenciling on furniture. The panels are supplied as bare wood ready for staining, gilding, or painting. The website also features a section for Papercraft Stamps & Stencils and New Craft & Furniture Stencils. However, it's important to note that there have been mixed reviews about their customer service. Some customers have reported excellent service, while others have had less satisfactory experiences. Please consider these factors when making a purchase.

Stencilup.co.uk has a detailed Return Policy. Customers wishing to return their stencil must contact the company within 14 days. The stencil must be returned unused, undamaged, and unopened within 28 days. A refund will be issued to the customer's card or PayPal account for the full amount minus shipping charges and a 10% restocking fee once the original stencil is received. It may take up to 2 weeks for the refund to be processed. If the stencil is damaged or defective, customers can contact the company for a full refund, including shipping fees. A return label will be emailed to the customer and must be used within 7 days. Alternatively, a replacement stencil can be requested.

In terms of Shipping Policy, Stencilup.co.uk offers free UK shipping for orders over £25. The current processing times are 5-7 business days for stencils and 3-4 weeks for onlays. Domestic delivery takes 2-3 days, so customers should allow 5-6 days in total to receive their stencil. International orders can take anywhere from 7-30 business days to arrive depending on customs. Please note that Hermes and Royal Mail are third-party services, and as such, Stencilup.co.uk cannot be responsible for shipping delays.

Stencilup.co.uk has mixed reviews. Some customers have praised the excellent customer service and quick delivery. However, there are also reports of no communication, no action, and unfulfilled agreements. Some customers have reported not receiving their orders and not getting any response from the company. Therefore, it's recommended to exercise caution when dealing with this website. Please note that this information is based on available online reviews and experiences of other customers. It's always a good idea to do your own research before making a purchase from any online store.